Legal & Compliance — Qelmado (Australia)

Terms of Service, our approach to personal data under the Privacy Act 1988 (Cth), cookie practices, complaint handling and how to request access to your personal information.

Privacy summaryData access request

Terms of Service

These Terms govern your access and use of Qelmado services in Australia, including our website, mobile app and in-person training offerings. By using our services you accept these terms.

Use of Qelmado services is subject to these Terms, any program-specific terms, and applicable laws, including Australian Consumer Law. We may modify terms with notice.

Qelmado provides general fitness and nutrition guidance. Individual results vary. Always consult a qualified health professional for medical advice. We disclaim liability to the fullest extent permitted by law.

Subscription terms, trial periods and refund eligibility are described in specific product pages. Australian Consumer Law guarantees certain consumer rights which we do not limit.

Last updated: 2026

Quick facts
  • ABN: 58 123 456 789
  • Jurisdiction: Australia (NSW)
  • Applicable law: Commonwealth and State law
Terms illustration

Privacy & Data Handling

Qelmado collects and uses personal information to deliver fitness services, manage accounts and communicate offers. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

  • Types of personal information: contact details, health information provided voluntarily, usage and transaction data.
  • Use: service delivery, support, analytics, and lawful marketing where permitted.
  • Overseas disclosures: minimal and only to processors under contract with privacy safeguards.

For the full policy and retention schedules see Privacy Policy.

Privacy and data
Rights under the APPs

You may:

  • Request access or correction to your personal information
  • Complain about handling of your personal information
  • Withdraw consent where processing is consent-based
Make a data request

Personal Data Access Request

If you wish to request access, correction or erasure of personal data we hold about you, submit this request. We verify identity before releasing personal information in line with the Privacy Act.

Privacy officer
Your request will be processed by our Privacy Officer within statutory timeframes. We may request ID for verification.

We aim to acknowledge requests within 7 business days and respond substantively within 30 days unless extended for lawful reasons.

Verification guide
  1. We may ask for photo ID to confirm identity.
  2. Provide specific date ranges or program names to help locate records.
  3. There may be fees for complex requests where permitted by law.
Verification

Cookies & Tracking

We use cookies and similar technologies to provide functionality, analytics and optional personalised marketing. Consent controls are available via the cookie banner.

TypePurposeRetention
EssentialSite functionality, loginSession
AnalyticsImprove services13 months
MarketingPersonalised ads (opt-in)13 months
Manage cookies

Use browser settings to block cookies; note some features may not work. Our cookie banner allows quick acceptance or decline.

Cookies

Complaints & External Review

If you are dissatisfied with our handling of personal information or service issues, please contact us first so we can resolve the matter.

How to complain
  1. Send details to Qelmado via Contacts page or the data request form above.
  2. We will acknowledge within 7 business days and investigate.
  3. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) for privacy matters: oaic.gov.au.
Contact

Phone: + (61) 42 983-71-65

Email: Qelmado@outlook.com

Complaints